Detailed process flow diagram of As-Is state. Process gap analysis was done. A futuristic To-Be state of workflow was created. So, a new common goal was created
Job role clarity led to improved employee performance, increased job satisfaction, better team collaboration and overall higher organisational efficiency.
As the organisation moved towards a common goal by solving bucket list of problems, its impact on company financials were extremely encouraging.
Number of complaints were reduced. Number of repeat orders Increased significantly. NPS increased considerably.