Business Diagnostic for Gear Manufacturing Company Operations

A gear manufacturing company based at Mumbai, is faced with multiple issues in the company operations. There is very little clarity on problems at hand.

CHALLENGES

The company is faced with multiple issues. There are no set processes to do things. Key technical knowledge is limited with a set of old staff. Everyone claims to be busy, but still major projects are delayed. Owners have to get involved in almost every task. CSAT is decreasing rapidly. Major business is coming from a few customers who arm twist the company for low prices. Margins are wafer thin.

SOLUTIONS

Detailed process mapping of the operations
Clarity on job –roles, KPI and KRA
Process Gap Analysis to bring industry standard procedures
Identification of profit leakages and process improvement opportunities

BENEFITS

Process documentation

Detailed process flow diagram of As-Is state. Process gap analysis was done. A futuristic To-Be state of workflow was created. So, a new common goal was created

Job role clarity

Job role clarity led to improved employee performance, increased job satisfaction, better team collaboration and overall higher organisational efficiency.

Positive impact on balance sheet

As the organisation moved towards a common goal by solving bucket list of problems, its impact on company financials were extremely encouraging.

Increased CSAT

Number of complaints were reduced. Number of repeat orders Increased significantly. NPS increased considerably.

Empowering Your Success One Insight At A Time

Linkedin

Subscribe our Newsletter

Registered Office :

In the pandemic’s wake, the company quickly repositioned its supply chain

Copyright 2024. Dexian Consulting | All rights reserved.