Detailed process flow diagram of As-Is state. Process gap analysis was done. A futuristic To-Be state of workflow was created. So, a new common goal was created
Job role clarity led to improved employee performance, increased job satisfaction, better team collaboration and overall higher organisational efficiency.
As the organisation moved towards a common goal by solving bucket list of problems, its impact on company financials were extremely encouraging.
Number of complaints were reduced. Number of repeat orders Increased significantly. NPS increased considerably.
In the pandemic’s wake, the company quickly repositioned its supply chain